Privacy statement

Who we are

Pico Ai is a service of PicoInno. PicoInno decides why and how your personal data is used on this website, in Ask Pico and in the demo workspace.

For any question about your data, email [email protected].

What we collect, and why

• Your request to try the demo: your name, your email address, and if you give them, your company and what you want to try. We use them to decide on your request, to invite you, and to reply to you. We do this with your consent, which you give with the box on the form and can withdraw at any time.
• Your account in the demo workspace: your name, your email address, and your password, which we store only as a secure hash. We use them to give you access.
• What you do in the demo workspace: your chats, the tests you run and the files you add. We erase all of it every night.
• Your Ask Pico chat: the questions you type and the answers. We use them only to answer you, and we erase them every night. Please do not type personal details you do not want to share. A privacy guard masks common personal details, such as names and email addresses, before a message reaches the AI model.
• The security check on the form: Cloudflare Turnstile checks that a person, not a bot, sends the form. To do this, Cloudflare processes technical data such as your IP address and browser details.
• Server logs: your IP address, the time and the page you asked for. We use them to keep the site safe and working.
• Misuse of Ask Pico: when Ask Pico declines several questions on other subjects, we keep a coded form of your IP address. We use it to pause the chat for that address for a while, so it stays available for questions about Pico AI.

Who else handles your data

• Cloudflare runs our domain, the network in front of our servers and the security check. Cloudflare can process data outside the EU, under the EU–US Data Privacy Framework.
• Ask Pico and the demo workspace use local AI models and AI models through OpenRouter. The local models run on our own servers: the model that indexes documents, and the privacy guard that masks personal details. The models that write the answers are reached through OpenRouter, which passes the text to the provider of the model. We send only what is needed to answer.
• Google delivers the emails we send you.
• We do not sell your data, and we do not use it for advertising.

How long we keep it

• Requests to try the demo: until we decide on them, and 90 days after that.
• Your activity in the demo workspace and your Ask Pico chats: until the nightly reset, so at most one day.
• Your demo account: until you ask us to delete it, or until we end your access.
• Server logs: 90 days.
• The coded IP address of a paused Ask Pico chat: 7 days.
• Emails between us: as long as we need them to help you.

Cookies

This website sets no tracking or advertising cookies. Ask Pico sets a cookie that keeps your chat session open while you use it. The security check can store what it needs to recognise a person.

Your rights

You can ask to see, correct or delete your data, to limit or object to its use, to receive it in a portable form, and to withdraw your consent. Email [email protected]. We answer within one month.

If you are not satisfied with our answer, you can complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Changes

When we change how we handle your data, we update this statement and the date at the top.